Frequently Asked Questions
Order Processing Time

We move fast. Most orders ship out the same day you place them! Every once in a while a big sale sends orders through the roof, and when that happens processing may take a little longer while we catch up — but same-day is always the goal.

Processing happens Monday through Friday (no weekend shifts around here — even a clone army needs its downtime). This is separate from your selected shipping speed.
Shipping Times
Once your order ships, delivery time depends on the shipping method you chose at checkout. For the most current estimates, the USPS website is your best resource — shipping speeds can shift a bit depending on your location and the time of year.
Free Shipping 🎉
That's right — free shipping!
  • US orders over $75 ship free with Standard shipping
  • International orders over $200 ship free with Standard shipping
No code needed — it's applied automatically at checkout once your cart hits the threshold.
Address Changes
Double-check your address before checking out — it saves everyone a headache! If you notice a mistake on your invoice and your order hasn't shipped yet, email us at orders@clonearmycustoms.com and we'll get it sorted. If it's already shipped, your local post office can help forward it to the right address.
Countries We Ship To
We ship just about anywhere in the galaxy 🌎 — check the USPS International Service Alerts page for any current restrictions in your area.
Order Add-Ons / Combined Shipping
Combining orders isn't something we typically do, since it's tough to guarantee once things are already in motion — but we're always happy to take a look! Shoot us an email at orders@clonearmycustoms.com and we'll let you know if a change or combination is possible for your order.
Do you take custom figure requests?
Not at this time, unfortunately! It's something we'd love to bring back down the road, but for now our hands (well, four fingers) are full. Follow along on social media and our Discord to be the first to know if that changes.
Do you accept Gift Cards?

We don't offer our own gift cards just yet, but we do accept prepaid gift cards carrying a PayPal®, Visa®, MasterCard®, American Express®, or Discover® logo.

PayPal members: add your prepaid card to your PayPal wallet and use it at checkout like any other card. No PayPal account? No problem — just enter the card details at checkout the same way you would a credit or debit card.
What is your refund policy?

Already shipped? Simply refuse the package at delivery, and once it makes its way back to us, we'll process your refund (minus any fees incurred along the way).

Hasn't shipped yet? We're happy to issue a full refund, no cost at all.